ABOUT OUR MODEL

Founder, Jeff Pittman here, thanks for stopping by to learn a little more about Sherpa.

As I began my career with an Atlassian Solution Partner, I found a growing need for very well-rounded Atlassian Product leadership that helps organizations adopt the software and transform in a nimble and significantly simplified way than traditional pay-by-the-hour administration or support.

In three words: "Atlassian Product Management"...not Atlassian Administration. An administrator will often only do what's asked or fix what's broken...while a Product Manager is at the helm of the roadmap, features, benefits, deprecation of unused features, gathering feedback, and constantly delivering value as you scale.

To accomplish most implementations, generally a typical SP will assign many layers of individual roles in a fairly complex SOW, then focus on their specific role's incentives...then make hand offs. Sales > Project Management > Development > Testing > Training, etc...and rarely are those incentives completely aligned with your organization's nuances. Quality, and Speed, are negatively affected by this model.

Those prototypical engagements can be wrought with: complex team structures, multiple context shifts, delayed knowledge transfers, billing spikes, diffuse expertise...but more importantly, execution and quality suffer...often at the expense of the software's reputation.

I saw this as an opportunity to improve the "how" these services are organized, and set forth a proven, new standard of how Atlassian consulting services are delivered.

Through 1 super-skilled, highly experienced individual aligned to a client's needs & goals. Like the Sherpas of the Himalayas.

At Sherpa - the model is that your organization will have an extremely experienced individual assigned to you, that are not only well rounded in Atlassian software solution options, but also have actual training & real-world experience in:

Dev Ops
ITSM
Project Management
Product Management
Business Operations Process Management

Sherpas are the most elite and experienced mountain climbing guides in the world, who lead their client's to the top of the world's tallest mountains. These Sherpas:

Live at altitude.
Have summited multiple times. They've been there/done that. Ropes and Ladders are fixed.
Know the mountain and the right paths suited to you.
How to acclimate you.
Climb WITH you, at the right pace suited to the climber.
Assignments are One Sherpa, per climber to learn their nuances and needs.
Know where the crevasses are.

At Sherpa Consulting, you'll have one, very knowledgeable, reliable, and committed resource who's only incentive is to get you to your goals in and through the software at the right pace.

We know these are difficult individuals to find & source, however, at Sherpa we believe that it is the key to providing the highest quality solutions, quickly. Solutions that deliver an outcome that truly drives positive, long-term transformations - and do not simply check the boxes on an SOW.

This is a very human-centered approach, and one that I personally believe is the most effective way to organize and lead Atlassian adoptions and expansions through any org, and any team.

Cheers,